• 42 Broadway, Leigh-on-Sea
  • 01702 471 155

Meet your partners in Block Management

Why Scott & Stapleton?

Scott & Stapleton are different – and we are proud of this. As a brand, Scott & Stapleton deliver exceptional customer service coupled with strong professionalism. Although the new kids on the block in this arena, we strive to be at the forefront of the block and estate management industry. Whatever your involvement in block management, Scott & Stapleton can provide a service which is tailor made to truly enhance your asset.

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FAQs

I am a Leaseholder and pay my service charge to Scott & Stapleton. Does this mean Scott & Stapleton are my Freeholder or Management Company?

No. Scott & Stapleton are the acting managing agent on behalf of your Freeholder or Management Company. Our responsibilities are directly held to either of these parties, with the Lease remaining to stipulate your relationship to them. However, we do hold a duty of care to you as a Leaseholder.

I don’t understand my responsibilities under my Lease. What can I do?

When you moved into your property, or when Scott & Stapleton took over the management, you would have received a Welcome Pack. Within this Welcome Pack are details and explanations of various Lease provisions. If you want an electronic copy of this Welcome Pack, please email us at block@scottandstapleton.co.uk. Alternatively, please do not hesitate to contact a member of our trained staff who will be happy to help you.

My details on your database are not correct. How do I change these?

You must ensure that you provide your new details in writing (email or letter). We will update your records immediately and all future correspondence will be issued accordingly.

How do I report a maintenance issue or repair?

If the maintenance issue or repair is within the communal, shared areas, we will usually handle these within the service charge. To notify us of the issue, you can either:

  • Report it on the phone;
  • Email us at block@scottandstapleton.co.uk (not recommended in an emergency);
  • If you have concierge, you can advise them in person.
I have received a letter about proposed works. What does this mean?

When you receive a letter about proposed works, this is because the works fall within the scope of section 20 of the Landlord & Tenant Act 1985 Act. We must consult with you and your fellow Leaseholders for the works or contract which are detailed. Upon request we can forward you a full process note.

What do I do if I am not happy with Scott & Stapleton?

Although we strive to provide a first class service to all of our customers, there may on occasion be something that you are not happy with. If that ever becomes the case, do not hesitate to raise it with us directly. If you feel that you need to formalise your complaint, you may follow the complaints procedure that is provided in your original Welcome Pack, or by request.

My neighbours are causing a disturbance. What can I do?

The best recourse is to speak to your neighbour. Quite often they are not aware of the disturbance caused and will rectify it straight away. If this does not work, there is a fact sheet which we can provide you upon request. Please review this and feel free to discuss this with our staff to understand your options.

How do I make an insurance claim?

Please call or email us to lodge a claim. We will notify the insurers directly and correspond with the insurers and loss adjusters. Where you are to make a contents insurance claim, we do not handle this, but will seek to assist where possible.

I want to sell my property, extend my Lease or apply for consent. What is the process?

Every lease is potentially different and provides for a variety of rights. The first step is to make a formal application to a member of our staff. Upon receipt of the application, this will be considered in line with your Lease.

Our Clients

Irrespective of the services that Scott & Stapleton provide to you, all of our clients are important to us and can expect the same friendly approach with exceptionally high levels of service. We do however realise that not all clients have the same requirements. Scott & Stapleton believe that a flexible, bespoke offering is key to meeting each clients’ needs.

Developers

Scott & Stapleton can provide a fully holistic approach to your development. From the very outset, we offer consultancy services to developers. Whether setting the initial service charge budget or coordinating the set up of your development, Scott & Stapleton can assist in making your development a first class offering and that this continues long beyond the construction phase. To see what else Scott & Stapleton can do for you, please contact us.

Freeholders

Traditionally, a block management freehold holding requires the management and collection of both ground rents and service charge. At Scott & Stapleton, we seek to offer a “one-stop-shop” approach to these services and allow you to benefit from our joined up management. Additionally, our expertise in this arena will allow us to provide you with additional consultancy to help achieve the best possible returns on your investment, together with all leaseholders being looked after and not breaking any lease or statutory obligations.

RTM/RMC

Whether you are assessing your options to effect a Right To Manage (“RTM”) or you are already a formed Residents Management Company (“RMC”), Scott & Stapleton can offer a combination of consultancy and management services to suit your needs. This area of property law can be fraught with risk – let Scott & Stapleton help you ensure that these risks are avoided. Contact us today for a free, no obligation meeting.

Leaseholders

At Scott & Stapleton, we realise that your apartment is your home. We aim to match the passion that you have for your home by managing the building with exceptional care and attention to detail. However, by holding strong relationships with service providers, we are able to also achieve competitive costings to ensure that you are never paying more than a reasonable amount to protect your home. If you are concerned about your existing management services or the costs being levied for the service, please contact us for a free, no obligation meeting and see what Scott & Stapleton can do for you.

Lease Extensions and Enfranchisement

Do you have a short term left on your lease and you want to extend? Are you looking to purchase the Freehold of the apartment block within which you own? If you answer yes to either of these questions, then Scott & Stapleton can help. Whether you are at the early stages of assessing your options, or need expert assistance in closing out the process, contact us to discuss your options with Scott & Stapleton.

 

Nathan D’Alessandri

Nathan D’Alessandri

Email Nathan with any
questions about our
Block management service on: Nathan@scottandstapleton.co.uk

Nathan is our Head of Block and Development Consultancy. He brings with him years of experience from working in the property industry to set up this side of the business. Prior to joining, Nathan spent a number of years working at Berkeley Homes, working on very high end, prestigious central London schemes.

Nathan has gained professional enrolment to the Royal Institute of Chartered Surveyors as an Associate and is a Member of the Institute of Residential Property Managers. Nathan keeps himself apprised within the industry and attends many industry events. He is driven to make a difference in the profession.

Aligned with his associate membership of the RICS, Nathan is also a Registered Valuer which enables him to undertake enfranchisement and lease extension work.

Nathan is married and lives in Southend. In his spare time, he is a keen runner, and can often be spotted burning up the miles down the seafront. He also has an interest in most sports; although being a Southend United supporter, this is debatable. When not participating in or watching sports, Nathan enjoys cooking, arts and movies.

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